Frequently Asked Questions
Everything you need to know about your Alquema experience.
What is the signature pleating technique used by Alquema?
Alquema specializes in high-quality hand-pleated garments, drawing inspiration from the Japanese Shibori tradition. Each piece is designed to be form-flattering, travel-friendly, and uniquely textured.
How should I care for my pleated garments?
To maintain the integrity of the pleats, we recommend a gentle hand wash in cold water using mild detergent. Avoid dry cleaning, tumble drying, or ironing, as high heat can flatten the pleated texture. Always dry your garments flat in the shade.
Do you offer international shipping?
Yes, Alquema ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided the garments are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale and cannot be returned unless faulty.
How do I determine the right size for me?
Due to the flexible nature of our pleated fabric, many of our styles are 'One Size' or offered in a simplified size range. Please refer to the specific size guide on each product page for detailed measurements and fit recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay to ensure a seamless checkout experience.